Terms and Conditions

This privacy policy describes how MP Exterior Cleaning Services collects, uses, and protects the information you provide while using our website.

MP Exterior Cleaning Services is dedicated to protecting your privacy. Any personal information collected through this website will be treated with the utmost care and used solely in accordance with this privacy policy.

We reserve the right to modify this policy periodically. Please review this page regularly to stay informed of any updates. This policy is effective as of October 1, 2025.

Information We Collect

We may collect the following types of information:

* Name

* Contact details, including email address

* Demographic information, such as postal code and address

Please note that MP Exterior Cleaning Services does not store financial data.

How We Use Your Information?

The information we collect is used to understand your needs and provide you with enhanced service. Specifically, we may use your information for the following purposes:

* Maintaining internal records

* Improving our products and services

* Sending promotional emails regarding new products, special offers, or other information that we believe may be of interest to you, using the email address you have provided.

* Conducting market research, and we may contact you by email or phone for these purposes.

Our Commitment to your Satisfaction

At MP Exterior Cleaning Services, we are dedicated to providing you with exceptional service and outstanding results. Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with the service you receive, please do not hesitate to contact us. We are committed to promptly addressing your concerns and ensuring that we meet your expectations. We value your feedback and the opportunity to make things right.

Respectful Service Environment.

To ensure a positive and safe working environment for our team, MP Exterior Cleaning Services upholds a strict policy of zero tolerance for any form of violence, abuse, or harassment directed towards our staff. We believe in treating everyone with respect and courtesy, and we appreciate your cooperation in maintaining a respectful environment during our service visits.

Liability

MP Exterior Cleaning Services maintains comprehensive insurance coverage for your peace of mind. While we take utmost care in providing our services, we cannot be held liable for any indirect, incidental, special, or consequential damages arising from or connected with our work. Additionally, we are not responsible for damages resulting from pre-existing conditions or latent defects on the property.

Rescheduling and Cancellations

We understand that unforeseen circumstances may arise. Should you need to reschedule or cancel your appointment, we kindly request that you notify us at least 48 hours in advance. This allows us to adjust our schedule and offer the time slot to another client. While we strive to accommodate your needs, cancellations made with less than 48 hours' notice may be subject to a cancellation fee. Please contact us directly to make any changes to your appointment. We appreciate your understanding and cooperation.

Service Considerations

The safety and well-being of both our clients and our team are of utmost importance to MP Exterior Cleaning Services. Therefore, we reserve the right to postpone or discontinue service if conditions at the property are deemed unsafe or inaccessible. This includes situations such as severely damaged structures, the presence of hazardous materials, or extreme weather conditions that pose a risk. We will always communicate openly and work with you to reschedule the service at the earliest opportunity once the conditions improve.

Payment Terms

(Residential window cleaning) Payment is due immediately upon completion of the service.

Regarding late payments, a penalty of £10 will be assessed if payment is not received within 28 days of completion. Subsequent penalty notices, each with the same charge, will be issued every twenty eight days until the outstanding balance is settled (excluding any planned agreements).

We recommend that all new and current window cleaning clients establish a direct debit arrangement to ensure timely payment for services rendered.

Regular window cleaning service terms

When you book our regular cleaning service, we kindly ask that you allow us to clean at least three times. This helps us ensure your satisfaction with the quality and consistency of our work.

If you need to cancel before we've completed three cleans, a small fee may apply. After that, you're welcome to cancel anytime, just give us 48 hours notice before your next scheduled clean.

We're committed to providing a top-notch service, and this policy helps us keep things fair for everyone. Thanks for choosing MP Exterior Cleaning Services!